Refund policy

When you can get a refund

Unused credits: a full refund may be requested within 7 days of purchase if none of the credits from that purchase have been used.

Duplicate or mistaken charges: refunded in full.

Paid but no credits: if you were charged but the credits never arrived and we cannot add them, you get a full refund.

Statutory rights: if you are a consumer in the EU, UK or another country that gives you a right of withdrawal or other refund rights, those rights still apply.

What is not refundable

Credits that have already been used are non-refundable, including when you dislike a result. Requests made more than 7 days after purchase, except duplicate charges and statutory rights, are not refundable. Credits removed or forfeited because of a violation of our Acceptable Use Policy are not refundable. Free trial credits have no cash value.

No subscriptions

Bicep Heart AI sells one-time purchases only. There is nothing to cancel, and you will never be charged again unless you make another purchase.

Failed generations

You do not need to ask for failed generations. If a generation fails or is rejected by our safety review, its credits are returned to your balance automatically. If you think a refund to your balance is missing, email us with the time of the generation.

How to request a refund

Email support@bicepheartaivideo.com from your account email with the subject “Refund request”, and include your order ID from the purchase receipt and the reason. We reply within 3 business days. Approved refunds are issued by our Merchant of Record, Waffo.com Limited (Waffo Pancake), to the original payment method, and usually appear within 5–10 business days depending on your bank. The refunded credits are removed from your balance.

Chargebacks

Please contact us before disputing a charge with your bank; most problems can be solved quickly by email. If a chargeback is filed, the purchase is flagged for review and the related credits may be removed from your balance.